IMAP sync allows you to synchronise your emails from one server to another.

Note: There are some conditions to be able to use this tool:

• You need to have your old email server’s IP or server settings.
• Your old email service needs to support IMAP.

Follow these steps to use the IMAP sync feature in DirectAdmin:

1. Log in to your DirectAdmin account.
For instructions on how to log in to your DirectAdmin account, please click here.

2. Under E-mail Manager, click IMAPSync Migrations.

3. The IMAP Sync page will open. You can import emails by clicking the Import Emails button on the right.

4. Now, you must fill out the following details to proceed. These details consist of two sections — Source and Destination. ‘Source’ refers to where the email is migrating from, and ‘Destination’ is where the email is migrating to.

Source 

Host: The server address you will be migrating from (a URL); this can serve as the DNS record pointing to your old email server. It is also commonly known as your 'incoming server settings' from your old provider.

• Typically, this will be ‘mail.yourdomainname’, which will only work if the record still points to your old email server.
• If you used GSuite as your email provider, the server settings would be ‘imap.gmail.com’.
• If you used Microsoft Office 365 as your email provider, the server settings would be ‘outlook.office365.com’.

If you are unsure which server settings to use, please raise a support ticket from your MyDreamIT account so our support team can assist you further.

User: The email address you wish to migrate the emails from. For example, ‘admin@exampleimap.com’.

Password: The password you used to log in to your email address with your old provider.

Destination

User: A dropdown box for the ‘User’ section will allow you to select the email address within your account.

Authentication: This section confirms how to access the server's email address you are migrating to. As the email exists within the account, you can leave it as the default option, ‘Internal sign in’.

However, if you still wish to authenticate using a password, you can select the password radio button and enter the password you use to log in to your email address on our server.

5. Once you have entered all the correct details, click the Start Migration button. The IMAP sync will run in the background and notify you when it is complete.

If you receive an error message whilst trying to migrate the emails, please raise a support ticket to our team. Include a screenshot of the error message when migrating emails and the IMAP sync settings you entered into the migration form.