Before proceeding, please ensure you have your email server settings ready.
If your email service runs through cPanel with us, please follow this guide, How to Find Your Email Server Settings in cPanel, to retrieve your information.
1. Open the Microsoft Outlook application on your Windows device.
2. Click on the COG wheel on the top right side, then click Settings.
Note: If it is your first time setting up an email account on Outlook, it will open the Accounts Settings page by default.
3. The Account Settings will appear. Click the Accounts tab, Email accounts tab and then the + Add account option.
4. Enter the email address you wish to configure, then click the Continue button.
Note: Outlook will try to configure your email address automatically. If it can not detect your settings, you will get the error message Something went wrong during setup. Please try again. If this occurs, click on the Advanced Setup button that appears.
5. Scroll down and choose the IMAP option.
6. Fill out the form with your server settings to connect your account.
IMAP Password: The password for your email address.
IMAP Incoming Server: Your settings to connect to the server of your email service.
Incoming Port: The port for your incoming emails (We recommend setting this to 993)
Secure connection type: Your encryption method for emails (We recommend using SSL/TLS)
SMTP Username: Your email address.
SMTP Password: The password for your email address.
SMTP Outgoing Server: Your settings to connect to the server of your email service.
Outgoing Port: The port for your outgoing emails (We recommend setting this to 465)
Secure connection type: Your encryption method for emails (We recommend using SSL/TLS)
Once completed, click the Continue button.
8. It will run through additional settings and the terms to use their application.
9. Once you have completed your options, the application will finalise adding the email account. You can then start using Outlook to send/receive emails.
