Overview

DreamIT offers phone support as a plan feature. Whether you have access to phone support depends on your hosting plan type. This article explains which plans include phone support and how to reach us.

Which Plans Include Phone Support?

Premier Web Hosting plans include phone support as a standard feature. Premier Hosting is DreamIT's high-performance hosting tier, designed for eCommerce and high-traffic websites.

Some higher-tier standard Web Hosting plans also include phone support. You can check whether your plan includes phone support by logging in to the DreamIT Client Portal and reviewing your plan features.

How to Contact Us by Phone

• Australia: 1300 434 151
• New Zealand: 09 884 0099

Our team is based in Melbourne. When calling, please have your registered email address or client ID ready to verify your account.

Support Available to All Plans

Regardless of your plan, all DreamIT customers have access to:

• 24/7 Ticket Support — submit a request through the support portal for tracked, detailed assistance.
• Knowledge Base — browse our help centre for step-by-step guides and how-to articles.

💡 Tips for Getting Help Quickly via Ticket

Our Melbourne-based support team monitors tickets closely and typically responds within 15–45 minutes during business hours, depending on severity. Urgent issues — like a site being down — are looked at right away.

To help us help you as quickly as possible, include as much detail as you can when raising a ticket:

• Your domain name and hosting account details
• A clear description of the issue and when it started
• Any error messages you're seeing (screenshots are great)
• Steps you've already tried

The more context you give us upfront, the faster we can investigate and get things sorted — no back-and-forth needed.

Upgrading to a Plan with Phone Support

If your current plan does not include phone support and you would like it, consider upgrading to a Premier Web Hosting plan. You can view options in the DreamIT Client Portal or open a ticket and our team will help you find the right plan.