This guide connects your domain to your Microsoft Office 365 email service if you are utilising our Web hosting nameservers. This guide consists of making DNS changes, which can take anywhere between 2-48 hours for the changes to take place.
Note: You must have an existing Microsoft email service for this to work.

Click here for the cPanel guide

Click here for the DirectAdmin guide

Please follow this guide for cPanel

The cPanel guide will consist of adding/updating the MX record, updating/adding the SPF record and updating the Email Routing.

1. Log into your cPanel account.
   Follow this guide to log into your cPanel account. Click here
   

To Update/Add the existing MX record and SPF.

1. Under the Domains section, click on Zone Editor
   
2. For the domain you wish to make changes for, click on Manage.
   
3. You will need to identify if you have existing MX records configured.
   1. Click on the MX tab, if there are existing MX entries, click the Delete button for each of them. (If there are no existing MX records, continue to the next step)
      Note: Deleting these records will cease the functionality of your current email service. DNS changes can also take 2-48 hours to propagate.
      
   2. Click the +Add Record button.
      
   3. Add the Office 365 MX record and click the Save Record button.
      The Microsoft MX record format typically follows your domain name where the "." are replaced with a "-" character followed by .mail.protection.outlook.com appended to the end of it.
      For example, the MX record for example.com would be example-com.mail.protection.outlook.com
      

      Hostname	TTL	Record Type	Priority	Destination/Value
      Your domain name, ie example.com	14400	MX	1	your-domain.mail.protection.outlook.com

      
      
4. Verify if you have an existing SPF record.
   1. Click on the TXT tab and look to see if a record for your domain exists with a value that starts with v=spf1 and ends with all. If so, you can click edit on the existing record and update it. If no record exists, proceed to the next step.
      

      Adjust the record so it contains the value:	include:spf.protection.outlook.com
      The complete value in our example below would be:	v=spf1 include:hosting-cloud.net include:spf.protection.outlook.com -all

      
   2. If you have already updated the existing SPF, skip this step. Click on +Add Record
      
      1. Add the Microsoft 365 SPF record and click the Save Record button.
         

         Hostname	TTL	Record Type	Priority	Destination/Value
         Your domain name, ie example.com	14400	TXT	N/A	v=spf1 include:spf.protection.outlook.com -all

         
         

Updating the Email Routing to Remote.

1. Under the Email section, click on Email Routing.
   
2. Select the domain from the dropdown box.
   
3. Select the Remote Mail Exchanger option and click the Change button.
   

Please follow this guide for DirectAdmin

1. Log into your DirectAdmin account
   Follow this guide to log into your DirectAdmin account. Click here
   
2. Click on DNS Management.
   
3. Click on Modify MX Records.
   
4. Under the MX Template option, click the dropdown box and select Microsoft 365, then click the Save button.
   This will configure your MX records, email routing, and SPF to utilise Microsoft 365 settings.