SSH, or Secure Shell, is a secure way to connect to and manage a remote computer over the Internet. It keeps the communication safe from hackers by encrypting the data. SSH is useful for tasks like controlling servers, transferring files, and running commands on a remote machine, all while keeping the connection secure.
SSH is available, but is only available/enabled on request.
If you require SSH access, please reach out to our team via a support ticket with the request and we can have the feature enabled.
Please follow this guide on how to raise a support ticket within your account. Click here.
To connect using SSH, you require an SSH client/software such as PuTTY, Windows Powershell, or Terminal (MAC)
Open up your SSH software, and you can type in the following command and hit enter.
Note: Replace the username with the username of your control panel and replace hostname_or_IP with a record that points to the IP of the server, or the actual server IP
This information can be found in your original hosting account information email.
ssh username@hostname_or_IP
If you are connecting for the first time, you will be presented with the query to confirm if you want to continue to connect, which looks something along the lines of the below:
The authenticity of host 'IP_address (IP_address)' can't be established.
ED25519 key fingerprint is SHA256:random_string_of_letters_and_numbers
This key is not known by any other names.
Are you sure you want to continue connecting (yes/no/[fingerprint])?
Type yes and hit enter.
It will then request you to enter your password, enter your password and hit enter.
Note: The password is the one to log into your control panel, which can be found in your original hosting account information email.
You will then be connected to the server/account via SSH as long as the credentials, username and hostname are all correct.
