Welcome to DreamIT Host. With DreamIT Host, you'll get high-performance hosting services with local servers in Australia and a dedicated Australian team that provides quick and efficient local support.
To help you get started, we have compiled a list of frequently asked questions about your reseller web hosting service.
- How do I log into my reseller account?
- You can use a couple of methods to log into your control panel.
- Please see the different methods documented in the guide here.
- What are your nameservers?
- You can locate our web hosting nameservers here.
- Can I create Custom Nameservers?
- You can create custom nameservers for your domain. You would whitelabel our nameservers.
- To create custom nameservers, please follow this guide here.
- Can I white-label my reseller account?
- You sure can! Once your reseller account is active, you can upload your logo within the reseller, which applies to newly created accounts and accounts utilising your reseller packages.
- Please see our guide on how to white-label your reseller account here.
- How do I create a web hosting package within my reseller?
- You can create customised reseller packages/plans with assigned resources for your clients.
- To do this in your reseller, please see our guide here.
- How do I create an account in my reseller?
- Our reseller accounts are designed to manage multiple accounts. You can create accounts within your reseller.
- To create a new account in your reseller, please follow this guide here.
- How do I raise a Migration Request?
- Did you know that DreamIT hosts provide free migrations upon sign-up? We also offer free ongoing migrations for resellers on the condition they meet the following conditions:
- The server is active and accessible.
- cPanel credentials are available.
- cPanel's default backup wizard feature is enabled and functioning correctly.
- The account has double the amount of storage that's currently being utilised.
- To create a migration request, please follow this guide here.
- How do I install the free SSL on accounts within my reseller?
- Here at DreamIT Host, we offer free SSL to our clients. The SSL will cover only the records that point to our server.
- To install our free SSL, please follow this guide here.
- I need to add/modify DNS records. How do I do that?
- If the domain is utilising our nameservers (or custom nameservers that are white-labelled from ours), you can adjust/manage the DNS records from the account within your reseller.
- To add DNS records, follow this guide here.
- To modify DNS records, follow this guide here.
- To delete DNS records, follow this guide here.
- Can I install WordPress on my account?
- Yes! We recommend WordPress, which provides better website growth and flexibility among hosting providers. Installing WordPress is as simple as clicking a few buttons with us.
- You can follow our guide here on installing WordPress within your account. Click here.
- How do I create a new email address?
- You can create email addresses within the control panel.
- Follow this article on creating new email accounts within the control panel. Click here.
- How can I find the server settings for my clients?
- With DreamIT, we recommend utilising customised hostname settings for best practice. This will ensure that the end user will have minimal involvement in future transitions, as the IP changes will be performed on the DNS record in the backend.
- Please see our guide on retrieving server settings for your clients and the recommendation for best practices; click here.
- My client's incoming emails are going to spam; I am getting a lot of spam emails. How can I fix this?
- Our services include a spam filter called MailScanner, typically a self-learning spam filter designed to protect our clients. Sometimes, the filter may need to be adjusted to find the optimal balance.
- Please read through our guide regarding our spam filter. Click here.
