There was a problem loading the comments.

How to Raise a Migration Request

Support Portal  »  Knowledgebase  »  Viewing Article

How to Raise a Migration Request

Follow these steps to raise a migration request.

 

1. Log in to your MyDreamIT Portal by clicking the MYDREAMIT button on the top right-hand side of our website. Alternatively, you can log in via this link here.

 

2. Enter your login information to access your MyDreamIT Portal. (These are the details you used to sign up with us when creating your account.)

4b7cfcf525505b6cfb7fdaf0f44c4106214f7051bf5428666e3ecbe98aa954f18633135342002d67?t=f9fe0f361802c0a08fd501006131d022

 

3. Once logged in, click Support on the left-hand side menu, then click Open Ticket.

9fd3bd6780a635bbe792e4ec5318dc3c4fa29425646a745f3202a02db20b12fe6eb7fd1c03502759?t=2723aaedb598a46fc5d870765840ad6b

 

4. Select the Website/Mailbox Migration Request category for your support ticket.

69ce87315a1ba9990b2d65ab08fb4d61a601aea198be2d9ccab8f4ffd483d4ad2db5d259f17a5ad8?t=7ac241b62d46d549cd7c6d64cece2f5f

 

5. The next page will allow you to fill in your migration ticket details.

1b464f26aac558f75637188733757d410dffc612f85dc617e6da94206790155b328428b4aff21eff?t=66b4ca4afb81abf846fbea6844c5f58c

 

Enter the subject with a brief title relating to your migration request.

Fill in the message field with as much detail as possible.

Note: If you have very specific requests, please highlight them in the message. ie Only migrating parts of an account, website only/email only etc.

 

Please include screenshots where possible.

 

6. Once completed, click the Submit button.

 

Note: Once you have submitted the request, one of our team members will respond shortly.

Did you find this article useful?