Please follow the instructions in this guide to allow our team to connect to your device for the remote session.

1. Click on the link provided by our team.
2. Enter your name and click join
   
3. Click on Agree and Download
   
4. A Notification will popup advising to double click on a file called JoinMac.dmg
   
   • You can find this file from your recent downloads in your web browser, or within your downloads folder.
     
5.  Double click the Join icon to open the connection.
   
6. Your MAC device will prompt a security warning. Click on the Open button. 
   
7. Allow some time for the application to load. A Zoho Assist popup will appear, click on the Join button.
   
8. You will then be required to enable Accessibility and Screen Recording permissions for the Zoho App on your device. Click on the Proceed button
   
   
   • To allow Accessibility click on the Configure button.
     
     1. You'll get a popup called Accessibility Access, click on Open System Settings.
        
     2. Toggle the Zoho option to on (You may need to enter your device password to confirm changes.)
        
     3. Once enabled, you will get a confirmation as the Accessibility option will show a tick
        
   • To allow Screen Recording, click on the configure button.
     
     
     1. You'll get a popup called Screen Recording Access, click on Open System Settings.
        
     2. Toggle the Zoho option to on (Your may need to enter your device password to confirm changes.)
        
     3. Once enabled, you will get a confirmation as the Screen Recording option will show a tick
        
9. Once both are enabled click on the proceed button.